Frequently Asked Questions
Are You Authorised Stockists?
Yes - we are official authorised stockists of all the brands we sell online.
If you search any of the manufacturer's websites you will find
Sharp & Sons Limited Darlington listed as a stockist.
Are The Products Brand New And Genuine?
Yes - we only sell 100% genuine brand new stock.
We do not sell 'B' marked or reconditioned goods.
All items are sent with original boxes, all instruction manuals
and where appropriate stamped and dated manufacturer warranties.
Can I Collect The Item In Store?
Yes - please contact us to make sure the item is in store before calling in.
How Often Is The Website Updated?
We monitor stock levels constantly and the website is updated at least once every day.
Bulk supply
We only supply products to consumers (personal and business). We do not respond to enquiries asking us to supply bulk amounts of goods for supply elsewhere as this is not allowed in the terms of contract as an official dealer. We are however, happy to supply several watches to individual people or companies for Birthdays, Christmas, Weddings and Corporate events. If you are planning to buy several watches from us, please contact us as you may be eligible for further discounts.
We are also happy to supply non-trade bulk orders for corporate events or presentation presents. Please contact us for further details.
Shopping with us
Can I order by telephone?
Yes you can order by telephone by calling 0800 587 3008. This is a freephone number in the UK. Our opening hours are 9.00am to 5.00pm, Monday to Saturday. When our store is not open we have an answering service. Please leave a message and a member of staff will call you back as soon as possible.
Can I pay by cheque?
Yes we accept payment by cheque. Please make cheques payable to 'Sharp and Sons Ltd' for the exact amount of your order and post to:
Sharp and Sons Ltd,
24 Queen Street,
Darlington,
Co Durham.
DL3 6SL.
Please enclose a covering letter with your cheque detailing what it is you would like to order and your contact address to post the goods to. A contact telephone number is useful in case of any queries. Please note that cheques are cleared in full before shipping, which can take up to 10 days.
What kind of packaging do you use to protect my purchase during transit?
It is very important to us that the watches and other jewellery we supply arrive safely at its destination. The watch boxes are securely protected by bubble wrap.
We also appreciate that your purchase may be intended as a present; therefore our packaging is unbranded with no mention of jewellers on it.
Can you deliver to a work address?
Yes we can deliver to your place of work or an alternative residential address without a problem.
Can I write to you?
Yes our address is:
Sharp and Sons Ltd,
24 Queen Street,
Darlington,
Co Durham.
DL3 6SL
Do you have an email address?
We do not use a direct email system, however you can contact us by using the enquiry form system on our web site.
Do you deliver on a Sunday?
We use Royal Mail Special Delivery for the majority of our packages and therefore we cannot deliver on Sunday.
GUARANTEES
We are official stockists for all of our watch brands, and all of our watches are covered by the official manufacturer's guarantee. This means you can be confident that, in the event of a malfunction, your watch will be fixed and restored to its original function quickly and efficiently by the original manufacturers. We strongly recommend that you read the guarantee to inform you what is and what is not covered.
If you do have any problems with your watch the quickest and most efficient course of action is to return it direct to the manufacturer with your manufacturers guarantee card, outlining the general problem. You are also welcome to return it to us and we will pass it on to the manufacturer on your behalf for assessment and where necessary, repair.
If your watch does stop working, as an official dealer we will also provide you with full support. This is added peace of mind to your official manufacturer's guarantee.
Please note that accidental damage is not covered by your manufacturer's guarantee.
WATER RESISTANCE
Customers often ask what the stated water resistance of watches actually means. This section aims to clarify the terms used by the manufacturers.
A common misunderstanding is that a watch with 100m on the dial can be used to dive to a depth of 100m. This is not the case as the 100m refers to static pressure and not the actual depth of water it will work to.
100 metres means the pressure experienced if it was static at 100 metres depth. When a watch is moving the pressure rises well above the static pressure. The water resistance limits can be reached in shallow depths for example if you dive into a swimming pool the pressure changes rapidly and this can be enough to exceed the limits of some water resistant standards.
Below are some explanations of common water resistance standards:
Water resistant means splash proof. Can withstand slight splashes and moisture in general daily activities but should NOT to be immersed in water.
30 metres / 3 ATM - Protected against Water splashes, Rain, submerged in small amounts of water.
50 metres / 5 ATM - can be submerged in water for surface swimming.
100 metres / 10 ATM - suitable for swimming and shallow diving including water sports.
200 metres / 20 ATM - suitable for scuba diving - not deep sea.
The majority of Rotary watches now have Dolphin standard. This means they can be used in all water activities except deep sea diving. This is an innovative concept from Rotary and means you can wear your dress watch (even models which feature stone set bezels, delicate bracelets or ultra slim cases) with the confidence that water will not enter the watch.
There are watches available specifically for deep sea diving. A range of Divers watches from Citizen are available on our site.
If you have the battery in your watch changed, please ensure your jeweller checks the pressure to ensure it is still suitable to wear at the water pressure stated.
WATCH BRACELET ADJUSTMENT
When purchasing a watch with a metal bracelet we can adjust the bracelet to fit at no extra cost before sending it out to you. Simply contact us with the size required and we will adjust the bracelet before we send it. Any links we remove will be enclosed in the box with the purchase.
You can measure your wrist size with a tape measure or piece of string; alternatively you could measure an old watch if you have one.
Alternatively you can have it adjusted by a local jewellers shop. Most jewellers should be able to perform this service for a small fee.
We will do our best to try to get the measurement precise however this is not always possible with a simple wrist measurement. You may need to have the watch further adjusted by a local jeweller. As our initial adjustment service is free we do not offer any compensation for any further adjustments needed.
Disclaimer
Information on this site is subject to change at any time without notice.
The publishers accept no liability for loss or injury arising from the use of information on these pages.
All prices include UK delivery and UK VAT.
All sizes are approximate.
Pictures of products are for guidance only.
Colours cannot be reproduced accurately on-screen due to technical reasons.
We endeavour to keep all information up to date
but cannot guarantee availability of any product.
